Refund policy
We want you to be fully satisfied with your purchase. If you're not completely happy, we offer a 90-day return policy from the date you receive your product.
Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. To complete your return, we require a receipt or proof of purchase.
Non-returnable items
- Gift cards
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 90 days after delivery
Partial refunds (if applicable)
A partial refund may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we'll send you an email to confirm we've received your item. We'll also notify you whether your refund has been approved or rejected. If approved, your refund will be processed and automatically applied to your original payment method within a set number of days.
Late or missing refunds
If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there's often some processing time before a refund shows up. If you've done all of this and still haven't received your refund, please contact us at contact.celestia.store@use.startmail.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at contact.celestia.store@use.startmail.com.
Shipping returns
To return your product, please contact us first at contact.celestia.store@use.startmail.com for return instructions. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
International customers
Return rights may vary depending on your country of residence. Customers in the European Union have the right to withdraw from the purchase within 14 days without giving a reason, in accordance with EU consumer law. This does not affect your right to the 90-day return policy offered above, whichever is more favorable to you.
Contact
If you have any questions about returns or refunds, contact us at contact.celestia.store@use.startmail.com.